Frequently Asked Questions
How can I be sure that I've made my purchase?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, feel free to contact us.
What payment method can I use to make my purchase?
We offer the following payment method:
- Cash on delivery
- Bank Transfer
- Credit/Debit Cards & E-Wallets
What is the minimum order value?
The minimum order value is Rs 500/-If your order is less than Rs. 500/-, you will need to make advance payment for the order.
What are the delivery charges?
FLAT PKR 199/- will be charged on all the orders in Pakistan.
How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, city, and area are mentioned clearly while placing an order. On the second failed attempt, the item will be returned to us.
What are the benefits of signing up with you?
By signing up an account you will be able to access and manage your account information easily. This includes:
- View your complete order history
- Track your order
- Order Management
Do I need to pay in advance for my order?
Payment must be made in advance for orders to be delivered to village addresses to lower the chance of the parcel being returned to us.
Orders for interior cities and those with incomplete addresses will be dispatched after they pay shipping fees in advance to lower the chance of the parcel being returned to us.
If the value of your order exceeds Rs.10000, you are required to pay an advance payment of at least Rs.200. This is a mandatory requirement, and failure to pay the advance may result in cancellation of your order.
If your previous parcel has been returned to us, then you have to make advance payment for your next order.
We reserve the right to not serve people at our discretion.
Feedback Video Sharing Policy
If you share any review or unboxing videos or pictures with us, we may use them on our social media profile and you can avail a free surprise box on your next order.
How can I get assistance if I need it?
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