We offer full refunds or replacements for faulty or damaged goods. If you change your mind about your purchase:

• Products must be unopened and in their original condition.
• Return within 7 days of receipt.
• Include proof of purchase/order information.

How to Return an Item:

• Email thessentials.pk@gmail.com at with pictures of the damaged or faulty items.
• Specify your reason for return, order number, and item details.
• Return the item to the above address.
• Once received, we will issue a credit voucher equivalent to the returned item’s value. You are responsible for applicable shipping charges.

We offer a 7-day goodwill exchange policy under the following conditions:

• The item is returned in its original packaging.
• The product seal is intact.
• The packaging has not been tampered with.

Please note: Items purchased during a sale cannot be exchanged unless the received product does not match your order.

How to Exchange an Item:

• Email thessentials.pk@gmail.com to request an exchange, specifying your order number and item details.
• Return the item to: The Essentials.

Attention: Returns Department

Address: House No 80-A Street 2, Model Town Link Rd, Sector A1 Lahore, 54000, Pakistan.

• Upon receipt, we will send your replacement item. You are responsible for applicable shipping charges.