We offer full refunds or replacements for faulty or damaged goods. If you change your mind about your purchase:

  • Products must be unopened and in their original condition.
  • Return within 7 days of receipt.
  • Include proof of purchase/order information.

How to Return an Item:

  • Email thessentials.pk@gmail.com at with pictures of the damaged or faulty items.
  • Specify your reason for return, order number, and item details.
  • Return the item to the above address.
  • Once received, we will issue a credit voucher equivalent to the returned item’s value. You are responsible for applicable shipping charges.

We offer a 7-day goodwill exchange policy under the following conditions:

  • The item is returned in its original packaging.
  • The product seal is intact.
  • The packaging has not been tampered with.

Please note: Items purchased during a sale cannot be exchanged unless the received product does not match your order.

How to Exchange an Item:

  • Email thessentials.pk@gmail.com to request an exchange, specifying your order number and item details.
  • Return the item to: The Essentials.

Attention: Returns Department

Address: House No 80-A Street 2, Model Town Link Rd, Sector A1 Lahore, 54000, Pakistan.

  • Upon receipt, we will send your replacement item. You are responsible for applicable shipping charges.
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